Features
Powerful remote support, simple and affordable
Everything your help desk needs to solve problems remotely: control, chat, files, unattended access, administration and branding.
Remote support
Help clients and colleagues in real time with screen sharing and interactive tools.
Unattended access
Reach your devices at any time, even when nobody is in front of them.
Remote work
Access your office computer from home or while traveling.
Remote collaboration
Several agents in one session, with chat and file sharing.
Live sessions
Live remote support sessions
Fast, secure and efficient assistance, with the tools your agents use every day.
Screen sharing and remote control
View and control the remote screen, mouse and keyboard. True 4K, up to 30 frames per second, with quality that adapts to the network.
Multi-agent sessions
Several agents can join the same session to solve complex issues together.
Built-in chat
Agents and end users talk in real time, share links and files without leaving the session.
File transfer
Send files and whole folders by drag and drop, in both directions.
Multi-monitor
Switch between the remote screens, or choose which monitor to display.
Remote command line
Open a command prompt on the remote computer for advanced troubleshooting.
Screenshots and recording
Capture a screenshot in one click, or record the whole session as a video file.
Clipboard synchronization
Copy and paste text and files between both computers. Agents can switch it off.
Reboot and resume
Restart the remote computer from the session: it resumes by itself after the reboot.
Direct keyboard mode
Keyboard shortcuts, modifier keys and input methods (IME) behave as if you were on site.
UAC and block input
Interact with UAC prompts, and block the user’s keyboard and mouse to avoid conflicts.
Your language
The interface speaks 13 languages, including Japanese and Korean since version 4.4.
Unattended access
Persistent access, nobody needed
Manage systems, install updates and troubleshoot at any time, without asking the user to be there.
- Quick setup. Enable unattended access from the client, a customized client or the command line.
- Wake-on-LAN. Wake devices from sleep or low-power mode, then connect.
- Folders and groups. Organize devices in folders that carry their own permissions.
- Search. Find any device by name, ID or description, even in long lists.
- Any RDP session. On Windows servers, choose the active RDP or console session to join.
- Command line only. Run commands on an unattended device without opening the full desktop.
Administration
One web console for users, devices and security
The administration console, redesigned in version 4.2, brings users, devices, permissions and reporting together.
- Dashboard and reports. Sessions, durations and devices over any period and time zone, exported to CSV.
- Users and teams. Create accounts, assign roles and group users into teams.
- Folders and permissions. Give each team access to the right folders; sub-folders inherit permissions.
- Security policies. Two-factor authentication and access restricted to your subscription.
- Single sign-on accounts. Sign in with Google, Apple, Microsoft or GitHub, in the client and the web console.
- Integrations. Freshdesk tickets and signed webhooks to your own tools.
Security & compliance
Security at every layer
TLS encryption, two-factor authentication, granular permissions, session logs, FIPS-compatible clients and an on-premises option.
Customization
Your brand, your client
Align the client with your brand and give end users the simplest possible experience.
- Lite and Expert modes. Expert is the full agent client; Lite shows end users only what they need to share their screen.
- Your brand. Your logo, product or company name and colors, with a live preview.
- Password behavior. Choose the password length and whether it changes at every start.
- Your own executable. Generate a branded client, then share a direct link or an embeddable download button for your website.
Platforms
Works on the devices you use
Remote Support only needs outbound TCP port 443. See all requirements.
Windows
Windows 7 SP1 or later, Windows Server 2008 R2 or later. Control and share.
macOS
macOS 12.3 Monterey or later. Control and share.
Android
Android 6.0 or later, phones, tablets and Android TV. Control and share.
iPhone and iPad
iOS 13 or later. Take control of Windows and Mac computers.
Deployment
Cloud or self-hosted
Choose the option that fits your security policy.
Cloud hosting
TSplus runs the relays and the API. Nothing to install or maintain.
- Clients and servers update automatically
- 12 relay locations worldwide, nearest one chosen automatically
- Live status at status.gold-wasp-273111.hostingersite.com
Self-hosted
Run the API and the relay on your own Ubuntu servers, with Docker.
- Session data, users and logs stay in-house
- Your own TLS certificates
- From 50 concurrent connections
For software vendors
Embed remote support in your software
Add a support button to your application: it starts your branded Lite client, so your customers get help without leaving your product.
Ready to dive in? Start your free trial today.
Try TSplus Remote Support free for 15 days. All features included, no credit card required.