Self-hosted solution
Take full control of your remote support infrastructure
Host TSplus Remote Support on your own servers: you own the data, the infrastructure and the security policies.
How it works
Three core components
When a client starts, it contacts the API, which sends it to the right relay. From then on, all communication goes through that relay.
Centralized API
Directs each client to the right relay and stores computers, users and sessions in a MySQL database.
Relay server
Carries the session traffic between agents and end users.
Client application
What agents and end users see: the Remote Support client, branded if you wish.
Benefits
Why host it yourself
Data sovereignty and privacy
Session data, users and logs stay in your infrastructure, in line with your regulations and internal policies.
Your security controls
Use your own TLS certificates and apply your own security policies.
Full infrastructure control
You decide on server settings, update timing, backups, retention, network access and firewall rules.
Transparent data management
Full visibility on session logs, user activity and connection data, with exports for audits.
User management
Advanced user management
A dedicated administration console to manage users and teams.
- Create users and assign roles with custom permissions
- Group users into teams
- Grant access to specific folders and devices
- Two-factor authentication and restricted access
Requirements
What you need
| Operating system | Ubuntu 24.04 LTS for the API and the relay (they can share one server) |
| Containers | Docker and Docker Compose v2, with access to Docker Hub |
| Certificates | An SSL/TLS certificate in .pfx format for the relay and the API |
| Relay sizing | 500 KB/s up and down, and 100 MB of RAM, per simultaneous session |
| API sizing | 8 GB of RAM minimum |
| Licensing | From 50 concurrent connections · no self-hosted trial |
Deployment
Deployment in three steps
Step 1: Install
Prepare an Ubuntu 24.04 server with Docker, then our team completes the configuration with you.
Step 2: Configure
Apply your certificates, security settings and network rules.
Step 3: Deploy and manage
Point your clients to your infrastructure and manage everything from the administration console.
Why choose TSplus Remote Support self-hosted?
Control over data
Nothing leaves your network unless you decide so.
Custom security
Your certificates, your policies, your update schedule.
Compliance
Easier to align with sector rules and internal audits.
Scales with you
Add relays as your number of sessions grows.
Full logging
Session logs and reports stay in your own database.
“We support a large number of end-users, and TSplus Remote Support pricing model was a game changer for us. They don’t charge based on the number of clients we support or the number of computers we connect to, making it an ideal solution for our needs.”
IT Infrastructure HeadNBS Informatica
★★★★★
Ready to dive in? Start your free trial today.
Try TSplus Remote Support free for 15 days. All features included, no credit card required.