Security
Enterprise-grade security for every connection
Encryption, two-factor authentication, granular access control and full session logs: TSplus Remote Support keeps your remote sessions private and under your control.
End-to-end encryption
Every connection protected by modern TLS
Screen sharing, commands, chat and file transfers are encrypted with TLS between the support agent and the end user, so they cannot be read or altered in transit.
How it helps
- Protects sensitive information during sessions
- Prevents interception of session data
- Follows current encryption standards
Key capabilities
- All session data encrypted with TLS
- Relays only forward encrypted traffic
- Your own certificates when self-hosted
Two-factor authentication
An extra layer for every account
Password plus a one-time code
With 2FA, signing in requires both the password and a code from an authenticator app, so a stolen password alone is not enough.
Google Authenticator
Microsoft Authenticator
Authy
How it helps
- Blocks sign-ins with stolen passwords
- Enforced by admins from the Security tab
- Works offline once configured
Key capabilities
- Time-based one-time passwords (TOTP)
- Google Authenticator, Microsoft Authenticator, Authy
- Configurable session expiration
Identity
Sign in with the account you already use New
Agents and administrators can sign in to the Windows client and the web console with Google, Apple, Microsoft or GitHub. Passwords changed in Remote Support immediately invalidate previous sessions.
Granular permissions
Fine-tuned control over who reaches what
Folders, teams and inherited rights
Administrators decide which teams can see which folders of devices. Sub-folders inherit the permissions of their parent.
How it helps
- Only authorized staff reach sensitive systems
- Simple management with inherited rights
- Fewer accidental changes
Key capabilities
- Folder rules for teams and individuals
- Read-only, full control or restricted access
- Root folders visible to all by default
Restricted computer access
Only your subscription can connect
When a device is associated to your subscription, only agents of that subscription can connect to it, even if someone else knows its ID and password. Since version 4.4 this also applies to unattended access.
How it helps
- Blocks connection attempts from outside your team
- Keeps device access inside approved teams
- Reduces exposure to social-engineering scams
Key capabilities
- Set from a customized client
- Works for attended and unattended access
- Clear error message on refused attempts
Logs and monitoring
Full transparency on every session
Reports, exports and webhooks
Every session is logged with its agent, device, start and end times. Export reports to CSV or stream events to your SIEM with signed webhooks.
How it helps
- Full visibility of remote activity
- Simpler compliance audits
- Faster detection of unusual activity
Key capabilities
- Dashboard by date range and time zone
- CSV export of full reports
- Signed webhooks to your tools
User Account Control
Administrative tasks without interruption
Agents can restart the client with administrator rights and interact with UAC prompts, so elevated tasks do not break the session.
How it helps
- Administrative operations stay authorized
- No accidental elevation
- Fewer interrupted sessions
Key capabilities
- Restart the client as administrator
- See and answer UAC prompts
- Run elevated tasks remotely
Global relay infrastructure
Fast, reliable relays, run by TSplus
Each client connects to the nearest relay and falls back to another one if needed. Our team monitors availability around the clock.
12 relay locations
Sydney · New Delhi · Mumbai · Singapore · Hong Kong · Beijing · Johannesburg · São Paulo (2) · Montreal · Berlin · Strasbourg · Poland.
Automatic fallback
If the nearest relay returns an error, the client switches to another relay, and a dropped connection resumes the same session.
Public status page
Check live availability at status.gold-wasp-273111.hostingersite.com.
FIPS-compatible New
Since version 4.4, Remote Support runs on Windows systems where FIPS mode is enforced, as required in many regulated environments.
Keep everything on your servers
Need full data sovereignty? Host the API, the relay and the database yourself. Self-Hosted Solution
Ready to dive in? Start your free trial today.
Try TSplus Remote Support free for 15 days. All features included, no credit card required.